One way audio for outbound calls
Incident Report for Universal Cloud
Resolved
This incident has been resolved.
Posted Jan 10, 2022 - 12:59 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 10, 2022 - 11:20 CET
Identified
Some outbound calls had on-way audio this morning until 1100am. We are examining a provider config change that was executed last week. We have identified a possible error and modified some network routes.
Our engineers are monitoring the current call flow.
Posted Jan 10, 2022 - 11:20 CET