Update - Quick Fix: If you are still experiencing issues, try the following steps for the affected agent:
Toggle the ‘Always Available’ setting to Yes, then back to No (or vice versa).
Ask the agent to manually change their presence status—for example, switch from Available to Busy, then back again.
We appreciate your patience and will provide further updates if needed.
Jun 26, 2025 - 11:10 CEST
Toggle the ‘Always Available’ setting to Yes, then back to No (or vice versa).
Ask the agent to manually change their presence status—for example, switch from Available to Busy, then back again.
We appreciate your patience and will provide further updates if needed.
Jun 26, 2025 - 11:10 CEST
Monitoring - Resolved – This morning, we experienced an issue with processing the presence of agents. The issue has now been resolved, and we are actively monitoring the logging to ensure continued stability.
Please note that the dashboard on our portal is currently behind in refreshing data. It is expected to catch up later today.
We appreciate your patience and will provide further updates if needed.
Jun 26, 2025 - 09:53 CEST
Please note that the dashboard on our portal is currently behind in refreshing data. It is expected to catch up later today.
We appreciate your patience and will provide further updates if needed.
Jun 26, 2025 - 09:53 CEST
General
?
Operational
MS 365 / Azure general
Operational
Power Platform
?
Operational
Portals
Operational
Portal.universal.cloud
?
Operational
Unified Communications
Operational
uWebChat Voice
Operational
uWebChat
Operational
Network
Operational
Internet connectivity Datacenter
Operational
Core switches
Operational
Infrastructure
Operational
Hypervisor
Operational
Docker Containers for Websites
Operational
Firewall datacenter
Operational
DNS
?
Operational
Office services
Operational
Remote Desktop Services
Operational
Managed SQL server
Operational
SharePoint
Operational
SharePoint 2013
Operational
SharePoint Foundation WSS 3
Operational
E-mail
Operational
SMTP relay
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.