It’s still not officially confirmed by the AMS-IX that the issue has revolved. Many providers have taken action to re-route traffic via other exchanges. We have not received any more reports from our customers, so we close the case for now.
Posted Nov 24, 2023 - 08:55 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 23, 2023 - 18:24 CET
Identified
We are writing to inform you about a service disruption that has impacted some of our cloud services. This interruption is linked to a recent incident at the Amsterdam Internet Exchange (AMS-IX).
Incident Overview:
• Incident at AMS-IX: On November 22, from 19:08 to 23:04 CET, AMS-IX experienced a platform incident that affected their customers in Amsterdam.
• Current Status: The issue resulted in an outage on their peering platform in Amsterdam. They are actively working to resolve the issue and investigate the root cause.
Impact on Our Services: • Some of our services experienced disruptions due to this incident. • We are actively working to ensure all services return to normal operation as traffic stabilizes.
Our Actions: • We are in close contact with our network partners to monitor the situation. • Our technical teams are working diligently to mitigate any ongoing impact and to expedite the restoration of full service.
What to Expect: • We anticipate intermittent service fluctuations until the AMS-IX platform fully stabilizes. • We will provide updates as more information becomes available or if there are significant changes.
Support: • If you have any concerns or need assistance, please reach out to our support team. • We are committed to providing you with the necessary support during this period.